Customer Care Award
sponsored by
 
Customer care is more than just delivering the goods – it’s going out of your way to ensure that your operation consistently exceeds your customers’ expectations.

You need to tell us:

• How you monitor your levels of customer service.

• How you use that information.

• How you have gone above and beyond to delight your clients.

We want to see commitment from all levels of the company and, of course, testimonials from customers and the results of your customer care surveys. Greater weight will be given to unsolicited, timely testimonials.

Isuzu Truck (UK) Ltd is firmly established in the UK and is the official distributor for Isuzu Motors Japan of commercial vehicles currently at 3.5, 5, 6.2, 7.5, 11, 12, 15 and 18 tonnes GVW. We have built our enviable reputation on totally focussed customer care (Customer facing, Always Listening, Reliable and trustworthy, Efficient and friendly). It is a customer service programme that has been recognised as industry-leading and has won many awards including the European Business Awards for the customer focus category.

With 60 dealers nationwide Isuzu Truck (UK) provide commercial vehicles that stand up to the job with service back-up that’s second to none. With regards to their products the Isuzu ‘Forward’ N75.190 7.5 tonner offers more body/payload potential than any other vehicle in its class available in the UK today. At 3.5 tonnes their ‘Grafter’ range has the reputation of being almost virtually indestructible and is why we were the first vehicle manufacturer to offer 3-years unlimited mileage warranty at this weight. But even across the rest of their ‘Forward’ range they offer this same level of cover from their 5 tonner right up to their 18 tonner. This is quite simply unprecedented in our industry as is the fact that their warranty package also includes free roadside assistance and recovery. These are just a few examples of how they really do put their customers first and why they feel proud and justified as being sponsors of the Customer Care Award at the Motor Transport Awards 2010. 
www.isuzutruck.co.uk
Telephone: 01707 282930   
Email: info@isuzutruck.co.uk